Privacy Policy

The controller of your data is Núcleo Médico do Sono, Raquel Paulinetti Camara - Sociedade Unipessoal Lda, tax number (NIF) 518925803.

For any question about your data you may contact us at nucleomedicodosono@gmail.com or by phone +351 926 947 652.

Contact details you provide voluntarily (name, email, phone and the content of the messages you send us via form, WhatsApp or email).

Data related to booking and the provision of healthcare, including clinical and health data shared during the consultation.

Browsing and usage data (cookies and identifiers), where authorised in the consent banner.

Responding to enquiries and scheduling consultations — pre-contractual steps and performance of the service contract.

Providing healthcare and follow-up — health data are special categories of data (Art. 9 GDPR), processed for the purposes of medicine and healthcare by a professional bound by confidentiality.

Complying with legal obligations (e.g. tax and clinical record-keeping).

Analysing site traffic and marketing — only with your consent.

We use processors that handle data on our behalf under appropriate contractual safeguards: Resend (sending contact-form emails), Zappy Software (booking system), Vercel (site hosting) and, when active, Google Analytics and Google Ads.

Some of these providers may process data outside the European Economic Area (e.g. in the USA), under transfer mechanisms provided for in the GDPR.

We also offer contact via WhatsApp (Meta); when you contact us that way, that platform's privacy policies also apply.

We keep data only for as long as necessary for the purposes for which it was collected and to comply with legal obligations. Clinical records are kept for the periods legally required for clinical documentation.

You have the right to access, rectify, erase, restrict and object to the processing of your data, as well as the right to portability and to withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, contact us at nucleomedicodosono@gmail.com. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD — www.cnpd.pt).

We use cookies essential to the site's operation and, subject to consent, analytics and marketing cookies. You can manage your preferences in the consent banner shown on your first visit.

We take appropriate technical and organisational measures to protect your data against unauthorised access, disclosure or destruction.